Privacy Policy

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our online platform. We are committed to protecting your privacy and handling your personal data in a responsible manner.

Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with our site. We refer to this automatically-collected information as "Device Information".

We collect Device Information using the following technologies:

- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies.org.

- "Log files" track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the site.

Additionally, when you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. We refer to this information as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information that we collect generally to fulfil any orders placed through our site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

Lawful Basis for Processing

We process your personal data based on several lawful bases, including:

- The necessity of processing for the performance of a contract with you (e.g., fulfilling your order).

- Our legitimate interests in operating our business, improving our services, and preventing fraud (e.g., analyzing site usage).

- Compliance with legal obligations (e.g., tax or accounting requirements).

- Your consent, where applicable (e.g., for sending marketing communications if required).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use a payment gateway to process your payments; your information will be shared with them to complete the transaction. We also use shipping providers to deliver your orders; your name and address will be shared with them. We may also use analytics services to help us understand how our customers use the site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights.

Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no internet transmission is ever completely secure or error free.

Data Retention

When you place an order through our site, we will maintain your Order Information for our records for a commercially reasonable period unless and until you ask us to erase this information. The specific retention period may vary depending on the type of data and the purpose for processing.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

- The right to access: You have the right to request copies of your personal data.

- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided below.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including Personal Information, to Malaysia and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Cookies

We use cookies to operate and improve our site. You can control or reset cookies through your browser settings. Please note that disabling cookies may affect the functionality of our site.

Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your rights, please contact us by mail at the following address:

City centre Kuala Lumpur, Malaysia